FAQ
Commonly asked questions are below. If you have a question not seen below, comment or concern please click HERE and fill out our form.
Do you ship internationally?
We currently only ship within the United States; however, if you have a special request please email us at info@rooteofficial.com
How long will it take for my order to arrive?
Our typical processing time is 3-5 business days, unless you have requested a special order. We ship all of our merchandise out of Long Island, NY, so shipping time will vary depending on where your package is being sent to.
How can I track my order?
Once your order has shipped, you will receive an email with tracking information. If you have not received this information, please contact us at info@rooteofficial.com with your name and order number if applicable.
What if the item I want is sold out or not available?
Please email us at info@rooteofficial.com with the item you are looking for and we will be happy to further help you receive what you are looking for.
Do you use synthetic ingredients?
Yes, we do. We strive to use natural products and essential oils whenever possible, but the truth is, virtually every body product or candle you’ve ever bought uses synthetic ingredients. Even if the company uses only uses essential oils for fragrance and adds no mineral chelators, the lye is synthetically produced. We will NEVER use parabens or other nasty preservatives, but there are legitimate reasons to use “unnatural” ingredients in soap and other skincare and body care products.
- FRAGRANCE- We use natural fragrance whenever possible (purely from essential oils and plant absolutes). However, certain essential oils such as sandalwood are extremely expensive and environmentally destructive to harvest. So we don’t use it, and instead use various natural and man made replacements. Likewise, rosewood, ambergris, and a few other natural fragrance ingredients are simply cost-prohibitive and/or Earth-destroying.Cost and environmental issues aside, some synthetic aroma-chemicals are just worth using. Aldehydes make it possible to produce fragrances that can’t be replicated using natural oils, like peach or berries. Calone gives us the scent of the ocean and Ion-ones yield almost hyperreal violet and iris aromas.It’s also worth noting here that some aroma-chemicals are merely synthesized versions of the natural constituents of essential oils. Isoeugenol, for instance, replaces the eugenol found in essential oils of clove, cinnamon, allspice. Further, “natural” fragrances are not always a good thing. Overdo it with spearmint or wintergreen oils, and your skin will pay the price. Likewise, cinnamon and clove essential oils have burned more than a few wet shavers. We almost always include some essential oil in the “fragrance” we use in any of our product. For us, while there are chemical agents and preservatives we'd rather not use, most discussions about “synthetic” ingredients are a non-starter. We use the least-processed fats we can and go way above standard to avoid harmful synthetic fragrance ingredients. We use as much “natural” stuff as possible. But we're not scared of chemistry.
Do you offer wholesale?
Absolutely!! Please email us with the information below at info@rooteofficial.com and we will contact you with more information regarding our wholesale process.
1. First and Last Name
2. Preferred email to contact
3. Resale ID
4. Website/Social Media
5. Store Address if applicable
3. Resale ID
4. Website/Social Media
5. Store Address if applicable
Can I exchange or return?
At this time all of our merchandise is FINAL SALE.
Where can I purchase your products?
You can currently purchase our products from our website, select Whole Foods or at our growing list of stockist.
WEBSITE
www.rooteofficial.com
SOCIAL
SOCIAL
@rooteofficial